Returns and Refunds Policy

Last updated: 27/10/2026. Facadia Pty Ltd ACN 703 611 241 ABN 40 703 611 241.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If goods are faulty, not as described or not fit for purpose, you may be entitled to a repair, replacement or refund. This policy does not limit those rights.

Damaged, faulty or incorrect goods

Check goods on delivery. Note visible damage or shortages on the delivery docket and send us photos within 48 hours.
If we supplied the wrong goods, or goods arrived damaged or faulty, we will replace them, or refund you, at no cost to you, including return freight.
Please do not install goods you know to be damaged. Defects that become apparent later should be reported as soon as possible.

Change of mind

We are not required to accept change-of-mind returns, but we may do so if: - you ask within 14 days of delivery; - goods are unused, in full unopened packs, in original condition and resaleable; and - goods are standard stock lines.

Accepted change-of-mind returns carry a 20% restocking fee plus return freight or pick-up costs.

Items we cannot take back (unless faulty)

Cut, opened, used or installed goods; special orders and non-stock items; adhesives, coatings, sealants and other products that are opened or past their shelf life; and goods damaged after delivery (for example by weather, poor storage or site traffic).

Refunds

Refunds are paid by bank transfer for the amount actually paid, normally within 10 business days of the return being accepted.