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Check goods on delivery, note any visible damage or shortages on the delivery docket, and send Facadia photos within 48 hours.
If Facadia supplied the wrong goods, or goods arrived damaged or faulty, it will replace them or refund you at no cost to you, including return freight.
Don't install goods you know are damaged. Defects that only become apparent later should be reported as soon as possible.
Your rights under the Australian Consumer Law, including repair, replacement or refund for faulty goods, can't be excluded. Contact [email protected].
Sources: Facadia returns and refunds policy
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Last updated: 29/10/2026. General information only, not design or compliance advice. Prices change, so check the live product page.
